Frequently Asked Questions

Why should I buy my tickets here?

These are official Ibiza club tickets at the lowest possible internet prices. You pay the same price online as you pay in official ticket outlets on the island, without any of the hassle of looking for and buying the tickets once you get there.

These online tickets have the same conditions as all pre-sale tickets and more:

  1. Guaranteed Entrance: An internet (pre-sale) ticket guarantees your entrance to the club. There is always a separate guestlist/internet entrance, which means less queueing and priority entrance for almost all parties (for the most popular parties in the high season and parties with superstar line-ups, so many people will be attending, some queueing will be inevitable).
  2. Save money: The tickets you buy online are between €5 and €15 CHEAPER than buying at the door.
  3. No extra charges for VISA and no delivery costs: You can just turn up at the door with your printed ticket and a photo ID.
  4. Helps your holiday budget: Paying for your tickets in advance makes it easier to budget for your holiday; and you don't have to take so much money out with you.
  5. Free cancellations: You can cancel and will receive a full refund completely free of charge up until 24 hours before the event. This means you can purchase with complete peace of mind, knowing that if your plans change, you won't be left out of pocket. (For some parties with special discount prices or limited availability refunds may not be available.)
How does it work?

It's really simple:

  1. Choose your party from the calendar...
  2. Pay with a credit card or Paypal...
  3. Bring your printed ticket, photo ID to the guestlist entrance of the club...
  4. Go in and have the time of your life!

Most clubs have a barcode system for entry, so please always bring your printed ticket.

When does the Calendar go online and when do Tickets go on sale?

The Party Calendar normally goes online at the start of each year. Please remember that not many dates are confirmed yet, so we always leave last year's calendar archived so you can get a general idea of what will happen.

Club tickets go on sale as early as from January. Most parties release their schedule and prices at different times, so it may be as late as May before the party you want to buy is available.

What do I need to bring to the club?

The printed ticket.

A photo ID card which clearly shows your name with a recent photo, at the club entrance. Eg driving licence with photo, personal ID card, passport. No photocopies please.

What is the age limit for entry to the clubs?

You must be 18 years or over to enter any club in Ibiza. You must be 18 years or over to buy alcohol.

When do I receive the tickets?

As soon as you have completed your purchase, you are confirmed on the list for that night and can print your tickets straight away.

Unless stated otherwise on your ticket, you must bring the printed ticket (with photo ID)

What happens if I need to change / cancel my tickets?

For all tickets which are purchased directly from Ibiza Spotlight (whose name will appear on your Credit Card account), you can cancel your tickets free of charge in My orders and will receive a refund of the full amount.*

You can't change tickets, but you can cancel, refund and book again. Cancelations are only accepted up until 24 hours before the event. As long as you cancel at least 24 hours before the event, you will receive a full refund.*

*Except for some special parties or tickets with limited availability or special discount prices which can not be cancelled or have a different cancelation policy. These parties are labelled clearly in your basket and email confirmation.

What if prices drop after I buy my tickets?

If the official ticket prices drop after you've bought your ticket, we refund the difference. You'll receive it after a few days in your credit card account.

We are the only Ibiza club ticket outlet to do this.

This is only possible because of the excellent and long-standing relationship we have with the venues and promoters. On some occasions the promoters or the venue do not allow us do this.

Why are some tickets non-refundable?

Some special parties or tickets with limited availability or special discount prices can not be cancelled and refunded. These parties are labelled clearly in your basket and email confirmation.

The booking fee paid when you request a VIP table is non-refundable (except when the club can't confirm availability - in which case you receive a full refund of the booking fee).

 

How do I pay for the tickets?

You can either pay using a credit card (Visa Credit or Debit / Visa Electron / Mastercard / Eurocard) or you can pay using PayPal with no handling fees.

In both cases, you will be billed by Ibiza Spotlight S.L. whose name will show up on your credit card / PayPal account.

There is a 4-day minimum release for PayPal purchases: this means you can only buy tickets using PayPal for parties at least 4 days away, this is to protect against fraud, we are really sorry for the inconvenience!

IBZ Boat VIP beds

There are 4 beds on the boat, each for 3-6 people. You get premium bottles to the value of your bed, unlimited soft drinks, extra fresh fruit, your own cordoned off area and a luxury bali bed with shade. Here is the drinks menu:

VIP tickets

Amnesia:

For certain parties in Amnesia, we sell VIP Balcony access tickets. It costs between 20 and 40 EUR extra.

This means you get access to the Amnesia VIP Balcony. You do not get access to the separate VIP area with tables (tables cost a lot more).

There is no separate entrance for VIP tickets, you enter the club through the same entrance as other internet tickets.

Dress code: No flip flops and no shorts and tank tops for men.

Whose name goes on the ticket?

The credit card holder or the PayPal account holder must buy the ticket in his/her own name.

Can I buy tickets for more than 1 person?

Yes of course, simply select the number of people you want on each ticket. If you are booking for more than one person, the person who's name is on the ticket is responsible for all the persons on the ticket. No person will be able to enter to the club without this person - there are NO exceptions to this rule.

Can I buy tickets for other people as a present?

The person whose name is on the ticket must enter the club with all other persons. No person will be able to enter to the club without this person - there are NO exceptions to this rule.

What if the event is cancelled or my favourite DJ doesn't show up?

In the case of an event cancellation by the organiser, promoter or club, the full value of the ticket will be refunded. You will be advised of the cancellation by email.

Artist no-shows (DJs or live acts not performing even though they have been announced to appear) do not generally entitle for refunds. However, if a headlining artist is not performing for whatever reason, it is the club or promoter's decision whether a partial refund is granted. We always keep our party calendar up to day with any line-up modifications, but last minute changes can happen.

 

How are my personal details protected?

All payments on Ibiza Spotlight's server are securely encrypted using 256-bit SSL technology. You can see the green padlock in the top left hand corner of the URL bar of your browser - which means you can safely transmit your credit card numbers in complete confidence.

We also use Verified by Visa / Mastercard SecureCode. This is an extra level of authentication which is required by your bank at the moment of purchase - usually a secret password, a pin number, an sms to your mobile with a one-time code, etc.

This gives you, the customer, and us, the merchant, a much higher level of security on credit card payments, as it guarantees the identity of the person making the purchase.

For more information see the VISA website or the Mastercard website.

Credit card numbers are NEVER kept by Ibiza Spotlight.


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